- About Us
Steri-Clean Inc. and Hoarders.com was established in 1995 to assist individuals known to be suffering from the hoarding disorder. With millions of hoarders throughout the nation, it became our goal to provide assistance to as many of these individuals as possible. Steri-Clean and Hoarders.com is the only hoarding cleanup specialty trained company with franchises and corporate owned offices across the country. If we don’t have services in your area yet, don’t worry, we have a database of helpful resources we can provide for you. But keep your eyes open, you will see us providing services in every state very soon!
Steri-Clean, Inc. began as a home based business, but has quickly grown into a corporation with multiple offices throughout the nation. Our rapid growth is due in large part to the exceedingly high standards of service of which we pride ourselves on, as well as the strong ethics, integrity, and honesty that our company values thrive upon. Steri-Clean, Inc. continues to exceed our already high standards by serving as the most experienced, knowledgeable and educated hoarding cleanup company in the nation. Our services have been featured by television shows, documentaries, newspapers and local news specials in highlighting our work that is unparalleled within the industry. Why? Because we are truly the best when it comes to addressing the issue of hoarding. Our employees all experience a rigorous training program that involves not only the psychology of hoarding, but also the compassion, understanding and patience that is needed to guide our clients towards living a better life that is physically and emotionally free of clutter.
Steri-Clean, Inc. now sees 30-40 hoarding clients per week. Below are some photos of our facilities: our office, our training room, and our fleet of vehicles. We take pride in where we work, and we take even more pride in our work itself!
CORPORATE OFFICE HEADQUARTERS
Our corporate office, located in Southern California, is the headquarters for all of our operations and the hub for our hoarding educational workshops and training. Our corporate office houses the central call center for all of California, as well as for the nationwide 1-800-HOARDERS help line. The corporate office for Steri-Clean, Inc. handles all the billing, marketing, procurement, Human Resources, operations and franchising.
Our training room is utilized to train new employees on the psychology behind hoarding, different types of hoarding behaviours, the unique approaches to working with hoarders, the procedures involved in cleaning a hoarders home, and what to look for when recovering items to be kept (items of sentimental and monetary value and other items of importance to the client). Our training room is also used for monthly training updates in the ongoing process of education for all of our employees.
In conjunction with training, our training room is used to host the monthly San Bernardino County Hoarding Task Force Meetings. These meetings are a collaboration of city and county employees and private companies that attend in an effort to further educate and inform those involved in the hoarding remediation industry, as well as how to better help hoarders through harm reduction. These meetings are open to all individuals interested in gaining information on hoarding. We have even had individual hoarders attend the task force meetings in an effort to better understand the disorder known as hoarding.
Our conference room is utilized for meeting with potential customers, meetings with city and county officials regarding current hoarding cases, and small company meetings including ongoing education for both biohazard and hoarding remediation. We occasionally use this room for one on one help with hoarders, as well. This room gives us the potential to show videos, photos, and deliver presentations to any number of clients in an effort to show them exactly what our company is all about.
Steri-Clean, Inc. has a large warehouse to accompany the need to house all items from hoarding jobs that we do not throw away, including all donations, paperwork to be shredded, electronic waste to be recycled, household hazardous waste to be properly disposed of, and old prescription medications that are to be properly destroyed. While we can remove anywhere from 5-10 tons of waste from homes per day, we do our best to limit the amount of waste that goes to our local landfills by recycling and donating as much of the clutter as possible, and by not including in that waste items that may be dangerous to our environment. Steri-Clean, Inc. recovers over 100,000 pounds of electronic waste each year, 100% of which is picked up to be recycled. Steri-Clean, Inc. cares deeply about our environment and is proud to say that we contribute as much as possible to the effort to maintain our efforts of being a “green” company.
And by the way, did you notice that all of our vehicles are unmarked? We respect the privacy of our clients and believe in complete discretion when working with them.
Our mission is to help those afflicted with this disorder and to provide them with the tools and skills needed to live a clutter free life. We offer understanding, trust and hope in a caring, compassionate and discreet environment, while providing the quality of care our clients expect and deserve.
From the initial contact, through cleanup and on-going support, our desire is to help our clients live a better life physically and emotionally.