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At HOARDERS.COM we Deliver New Beginnings.

Privacy Notice

Effective Date: 10:01:14

This privacy notice discloses the privacy practices for www.hoarders.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to discuss the requested estimate and to clarify the scope of work desired, to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-462-7337 or info@steri-clean.com.

Additional Clauses

Free Estimate Requests

We request information from you on our estimates page. To receive a free estimate from us, you must provide contact information (like name and job address and photos). This information is used strictly for the purpose of calculating an estimate and contacting you with that estimate in written form. If we have trouble processing an estimate, have difficulty viewing submitted photos, or need any clarification, we'll use this submitted information to contact you.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.


This web site contains links to other sites on our links page. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


If you utilize our live chat program, we request feedback on our customer service. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested includes only your opinion on how our customer service team assisted you. No personal information is obtained. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Toll Free Help Line:
1-800-HOARDERS or 1-800-462-7337 or
email us at info@hoarders.com

Service Areas:


Cory Chalmers
President/CEO/Media Inquiries
(800) 462-7337 Ext. 111

Janelle Brown
(800) 462-7337 Ext. 112

Robert McKeever
Director of Operations
(800) 462-7337 Ext. 113

Kyle St. George
Director of Marketing
(800) 462-7337 Ext. 119

Jamie Frisbie
Office Manager
(800) 462-7337 Ext. 118

General Information Email: Info@hoarders.com
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